Shipping policy

Shipping Policy – Petcudd

At Petcudd, our mission is to provide a seamless, transparent, and premium shopping experience for all customers across the United Kingdom. Below you will find our official Shipping Policy, drafted in accordance with UK consumer standards.

1. Free Shipping

Petcudd proudly offers free shipping on all orders, with no minimum purchase required.
There are no hidden fees, extra charges, or surprise costs at checkout.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Please note:

  • We do not process orders on weekends or UK public holidays.

  • Once processing is complete, your order is handed over to our logistics partners for dispatch.

3. Delivery Timeframe

Standard delivery across the United Kingdom typically takes:

📦 5 to 15 business days

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Customs inspections

  • High seasonal demand

These circumstances are outside our control, but we always monitor shipments to ensure smooth delivery.

4. Order Tracking

Once your order is shipped, you will receive an email containing a tracking number and a link to follow the progress of your delivery.

5. Delivery Issues

If a delivery issue occurs, please contact us so we can assist promptly.

Examples of issues include:

  • Delayed delivery

  • Tracking not updating

  • Package delivered to the wrong address

  • Item lost in transit

In cases of confirmed loss by the courier, we will offer a replacement or a full refund, depending on your preference.

6. Incorrect Address

Customers are responsible for ensuring that the shipping address provided is accurate and complete.

Petcudd is not liable for:

  • Failed deliveries due to incorrect or incomplete addresses

  • Additional costs caused by address changes after dispatch

However, we will support you in attempting to recover or redirect the package when possible.

7. Contact Us

For any questions related to shipping or delivery, please reach out to us:

📧 support@petcudd.com
Atendendo clientes em todo o Reino Unido.