Privacy policy

Privacy Policy – Petcudd

At Petcudd, we care about comfort, safety, and trust — not only for your pet, but also for your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you shop with us.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you visit or make a purchase on our website:

Personal Information

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • Payment details (securely processed by third-party providers)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Cookies and analytics data

Order Information

  • Products purchased

  • Order history

  • Customer service interactions

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Improve the quality and performance of our website

  • Personalize your shopping experience

  • Send important order updates

  • Detect and prevent fraud

  • Comply with legal obligations

We never sell your personal data to third parties.

3. Legal Basis (UK GDPR)

We process your information under the following legal grounds:

  • Contract – to fulfill your order

  • Legitimate Interest – to improve services and prevent fraud

  • Consent – for marketing emails (you may opt out anytime)

  • Legal Obligation – for accounting and compliance

4. Cookies

Our website uses cookies to improve functionality and personalize your experience.
You may control or disable cookies through your browser settings.

5. Data Sharing

We only share your data with trusted third parties necessary for our operations, such as:

  • Payment processors

  • Shipping carriers

  • Website hosting and analytics services

All partners comply with data protection standards in the UK.

6. Data Retention

We keep your information only for as long as necessary:

  • Orders: up to 6 years (required by UK tax law)

  • Marketing data: until you withdraw consent

  • Analytics: retained in anonymized form

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Limit or object to certain processing

  • Withdraw consent for marketing

  • Request a copy of your stored data

To exercise your rights, contact us at:

📧 contact@petcudd.uk

8. Protecting Your Data

We use secure servers, encryption, and strict access controls to keep your information safe from unauthorized access or misuse.

9. Changes to This Policy

We may update this Privacy Policy when necessary.
Any changes will be posted on this page with the latest revision date.

10. Contact Us

If you have any questions about this policy or how your information is handled, you can reach us at:

📧 contact@petcudd.uk
Atendendo clientes em todo o Reino Unido.