PRIVACY POLICY – PETCUDD

Petcudd is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data when you interact with our website.

1.1 Information You Provide Directly

This includes your name, email address, shipping and billing address, payment information processed securely by third-party payment providers, order details, purchase history, and customer support messages.

1.2 Automatically Collected Information

This includes your IP address, browser type, device information, pages visited, time spent on the site, and data collected through cookies and tracking technologies. This information helps us improve user experience, security, and overall site performance.

2. How We Use Your Information

We use your personal data to process and fulfill orders, send order confirmations and delivery updates, provide customer support, improve our website and services, comply with legal obligations, prevent fraud and unauthorized transactions, and send marketing communications when you have given explicit consent.
We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing

Under UK GDPR, we process personal data based on the following legal bases: contractual obligation to fulfill your orders and provide services, legitimate interests such as improving operations and preventing fraud, legal compliance to meet tax or regulatory requirements, and consent for optional marketing communications.

4. Sharing Your Information

We may share data only with trusted third parties when necessary, including payment processors, delivery and logistics providers, fraud prevention services, IT and hosting platforms, and legal or regulatory authorities when required. All third-party partners must comply with UK GDPR standards.

5. Data Storage and Security

We implement strict security measures such as encrypted data transmission via HTTPS, secure servers, firewalls, access controls, and monitoring for suspicious activity. Personal data is retained only as long as necessary for the purposes described in this policy or as required by law.

6. Your Rights Under UK GDPR

You have the right to request a copy of your personal data, correct inaccurate information, request deletion in certain circumstances, restrict processing, request data portability, object to specific processing activities, and withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at support@petcudd.com

7. Cookies

We use cookies to improve your browsing experience, analyze traffic, and enhance website functionality. Cookie preferences may be managed directly through your browser settings. A detailed Cookie Policy can be provided upon request.

8. International Data Transfers

Some service providers may process data outside the UK. When this occurs, we ensure compliance using Standard Contractual Clauses, adequacy decisions, or equivalent data protection safeguards.

9. Updates to This Policy

We may update this Privacy Policy as needed to reflect legal changes or adjustments to our business practices. Any updates will be displayed on this page along with an updated “Last Updated” date.

10. Contact Us

If you have any questions regarding privacy, data protection, or this policy, please contact us at support@petcudd.com
Petcudd is committed to maintaining transparency, security, and trust for all customers across the United Kingdom.