DELIVERY POLICY – PETCUDD

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email containing all shipment details, including a tracking number when available.

Shipping Methods

Petcudd is committed to providing reliable and cost-efficient delivery options across the United Kingdom.
All orders are shipped using standard delivery services, with an estimated delivery time of 5 to 15 business days from the date of dispatch.
Petcudd offers free standard shipping on all orders delivered within the United Kingdom.

Order Tracking

You will receive a tracking number via email once your order has been dispatched.
Customers may track their order through the carrier’s tracking system using the tracking number provided in the shipping confirmation email.

Delivery Timeframes

Delivery times may vary depending on factors such as product origin, local postal services, customs clearance, weather conditions, and other external circumstances beyond our control.
Estimated delivery time for UK orders is 5 to 15 business days.
While we strive to ensure timely delivery, delays may occur due to unforeseen events.

Delivery Issues

Customers are responsible for providing accurate delivery information. Petcudd cannot be held liable for failed deliveries caused by incomplete or incorrect addresses, but our team will do its best to assist in resolving such issues.
In the event of delays caused by weather conditions, carrier disruptions, customs inspections, or strikes, Petcudd will keep you informed whenever possible.
If your order appears to be lost, our team will work directly with the carrier to investigate. When a loss is confirmed, we will offer either a replacement or a full refund in accordance with UK consumer protection standards.

Customer Support

If you have any questions regarding shipping or delivery, our support team is available to assist you at the following email address: support@petcudd.com
We aim to respond to all delivery inquiries promptly and professionally.